Legal Notices and General Terms and Conditions
The Establishment
Company Name: IUTUS
Registered Office: 9 RUE VICTOR HUGO 69002 LYON
Trade and Companies Register (RCS): B 485 280 424
Legal Structure: SASU
Intra-Community VAT Number: FR03485280424
Hosting
The Site is hosted on OVH servers
SAS with a capital of €500,000
Registered Office: 2 rue Kellermann - 59100 Roubaix - France
RCS Roubaix-Tourcoing 424 761 419 00011
Telephone Number: 08 203 203 63 - €0.118/min
The Content Editorial
The Site offers editorial content (hotel, rooms, etc.) for informational purposes only. This content should be considered as points for reflection. Users are encouraged by the Publisher to use this information critically and with discernment.
Hyperlinks to Third-Party Sites
The Site provides hyperlinks to websites published by third parties. The inclusion of these links does not imply endorsement by the Publisher of the content of these sites. The Publisher cannot continuously monitor the content of these sites and therefore cannot guarantee: the accuracy, reliability, relevance, timeliness, or completeness of their content; their accessibility and proper technical functioning. Consequently, the Publisher cannot be held liable in the event of any dispute between a site referenced on the Site and a User. Only the publishers of the websites referenced on the Site can be held liable.
Privacy and Personal Data Protection
The Site collects personal information provided by Users during their visits to the Site. This collection allows for: The compilation of general statistics on Site traffic; The sending of replies, various information, or announcements from the Publisher to the email addresses provided by Users. The collection and processing of personal information on the Internet must be carried out in compliance with fundamental human rights. Therefore, the Publisher is committed to a processing policy that complies with Law No. 2004-575 of June 21, 2004, on Confidence in the Digital Economy. Every user of the Site has the right to access, modify, rectify, or delete their personal data. They can exercise these rights by contacting the Publisher using the contact information provided at the top of the page. To facilitate the exercise of these rights, Site Users can unsubscribe by clicking on the unsubscribe links in the emails they receive. Computers connecting to the Site's servers receive one or more very small text files, commonly called "cookies," on their hard drive. Cookies record information about browsing activity on the Site from the computer on which the cookie is stored (pages viewed, date and time of visit, etc.). They allow the Site to recognize successive visits from the same computer. Users of the Site are free to refuse the storage of cookies. To do so, they can use the corresponding settings in their browser. However, the Publisher draws Users' attention to the fact that, in such a case, access to certain Site services may be impaired or even impossible.
Security of Exchanges
The Publisher undertakes to take all legal and technical measures to secure exchanges. As such, the Publisher commits to an obligation of means to prevent data breaches and to comply with applicable regulations. Nevertheless, Site Users are aware of the technical characteristics of the Internet and the associated risks. Consequently, the Publisher cannot guarantee to its Users that data exchanged via the services offered by the Site will not be fraudulently collected by third parties.
Intellectual Property Rights
The Publisher holds rights to certain data protected by the Intellectual Property Code. This includes, in particular, its trademark(s), its graphic charter, and its database. Therefore, the offline or online use, whether free of charge or for a fee, of all or part of this data without the Publisher's express consent is prohibited.
Service Availability
The Publisher has an obligation of means regarding service accessibility and implements the necessary infrastructure to make the Site accessible 24/7. However, the Publisher may suspend access without prior notice, particularly for maintenance and upgrades. The Publisher is in no way liable for any damages that may result for the User or any third party. The Publisher may at any time remove all or part of its Services or modify their content, particularly for technical reasons, without prior notice. The Publisher reserves the right to unilaterally refuse any User access to all or part of the Site without prior notification. Such a decision could be made, in particular, in the event of a User's failure to comply with the terms of this document.
Mediator in case of disputes
"After contacting the management department and failing to receive a satisfactory response or any response within 60 days, the customer may contact the Tourism and Travel Mediator, whose contact details are provided below:
Submission by mail: MTV – MEDIATION TOURISME VOYAGE, Service dépôt des saisines, CS 30958, 75383 PARIS CEDEX 08
Submission online: Request for mediation - mtv
The HOTEL DU DAUPHIN establishment is a member of the Tourism and Travel Mediation service as a member of the professional association "UMIH" duly listed on the website www.mtv.travel
Telephone Marketing
You have the option to register on the Bloctel telephone marketing opt-out list at https://www.bloctel.gouv.fr
Applicable Law
This text is governed by French law. The Publisher reserves the right to amend the terms, conditions, and warnings at any time.
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General Terms and Conditions of Sale
Hôtel du Dauphin – Lyon
SAS IUTUS – 9 rue Victor Hugo – 69002 Lyon
General Terms and Conditions of Sale
Hôtel du Dauphin – Lyon 1. Purpose These General Terms and Conditions of Sale (GTC) govern room and service reservations at the Hôtel du Dauphin, located at 9 rue Victor Hugo, 69002 Lyon. All reservations imply unreserved acceptance of these GTC. ________________________________________ 2. Reservations Reservations can be made directly with the hotel, by telephone, email, on the hotel's website, or via partner platforms. A reservation is considered confirmed after: • the provision of bank details as a guarantee; or • full or partial payment, depending on the chosen rate. The hotel reserves the right to cancel any reservation that is not guaranteed. For any group reservation of more than For bookings of 3 rooms, the hotel may require a deposit, a signed contract, or acceptance of a quote specifying the particular conditions applicable to the reservation. ________________________________________ 3. Rates Prices are expressed in euros, inclusive of all taxes, per room, per night. They may or may not include certain services depending on the offers available (breakfast, additional services, etc.). A tourist tax is applied in addition to the rates in accordance with current regulations. The hotel reserves the right to modify its rates at any time. However, services are billed based on the rate confirmed at the time of booking. ________________________________________ 4. Payment Terms Payment can be made by: • Credit card; • Cash (within legal limits) ;
• ANCV holiday vouchers;
• Bank transfer.
Depending on the rate booked and the booking channel used, payment can be made before arrival or directly at the hotel.
For reservations guaranteed by credit card and payable on site, the Hôtel du Dauphin reserves the right to pre-authorize the card before arrival for up to the total amount of the reserved stay.
This operation verifies the validity of the credit card provided and guarantees payment for the stay.
This pre-authorization is not a charge but simply a temporary reservation of funds by the client's bank.
For reservations made via the hotel's website or through partner platforms (Booking.com, Expedia, Agoda, or any other intermediary), the payment terms are those specified at the time of booking.
Upon arrival, the hotel may A supplementary bank pre-authorization of €50 per room is required as a guarantee to cover: • any potential damage; • the loss or theft of property belonging to the establishment; • unpaid bills; • exceptional cleaning fees; • any other charges remaining due after the guest's departure. This pre-authorization is processed with the guest's consent using their bank card or mobile payment device. If no additional charges or damages are found, the pre-authorization is automatically released after the guest's departure, according to the processing times applied by the cardholder's bank. If the pre-authorization is refused or the stay cannot be guaranteed, the hotel reserves the right to request an alternative payment method or refuse access to the hotel. room.
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5. Arrival and Departure
• Check-in: from 3:30 PM;
• Check-out: between 7:00 AM and 12:00 PM.
Any late departure may result in an additional night's charge.
A valid form of identification may be requested upon check-in.
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6. Cancellation and Modification
Cancellation policies vary depending on the rate booked.
Flexible Rate
• Free cancellation up to 48 hours before arrival (12:00 PM local time);
• After this time: the first night will be charged.
Non-Fixed Rate
Refundable• No refunds or modifications are possible.
No-show
In case of no-show, the entire first night will be charged, or even the entire stay depending on the applicable rates.
Group bookings
Group bookings are defined as any reservation for more than 3 rooms, made on one or more bookings linked to the same organizer, company, or event.
Groups are subject to specific terms and conditions regarding sales, payment, guarantees, modifications, and cancellations.
These specific conditions are communicated to the client when the quote, commercial proposal, or booking confirmation is prepared.
Acceptance of the quote, payment of a deposit, or written confirmation of the booking constitutes acceptance of these specific conditions.
The specific conditions applicable to groups take precedence over the These Terms and Conditions shall apply in case of any conflict. Any request to modify the number of rooms, dates, or number of participants must be made in writing and is subject to the hotel's prior approval. ________________________________________ 7. Modification or Interruption of Stay Any stay that has commenced is payable in full. No refunds will be issued for early departures. ________________________________________ 8. Services The Hôtel du Dauphin offers, in particular: • Accommodation in 2-star rooms; • Free Wi-Fi access; • Reception service; • Breakfast (at an additional cost); • Luggage storage. Pets may be accepted upon request and with Supplement.
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9. Liability
The hotel accepts no liability for loss, theft, or damage to personal belongings within the establishment.
Guests are responsible for any damage caused in the rooms or common areas.
Guests are also responsible for damage caused by their companions or by animals under their care.
The hotel reserves the right to charge guests for any repair, replacement, or cleaning costs necessitated by damage found in the room or common areas.
When these costs are covered by a pre-authorization, the hotel may collect the amounts actually due after informing the guest.
If the amount of damage or costs exceeds the pre-authorization, the guest remains liable for the remaining balance. due.
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10. House Rules
For everyone's comfort:
• entirely non-smoking establishment;
• respect for quiet hours;
• no more people than booked in a room;
• respect for staff, other guests, and the hotel's facilities.
The hotel reserves the right to refuse entry to or expel any guest who does not comply with the house rules, without refund of any sums already paid.
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11. Force Majeure
The hotel shall not be held liable for the total or partial non-performance of its obligations due to a force majeure event as defined by French law and jurisprudence, including but not limited to natural disasters, pandemics, and general strikes.
fire, administrative decision, or any other event beyond its control.________________________________________
12. Personal Data
The data collected during bookings is used solely for managing the stay, customer relations, and complying with the establishment's legal obligations.
In accordance with the General Data Protection Regulation (GDPR), the customer has the right to access, rectify, object to, restrict the processing of, transfer, and delete their personal data.
These rights can be exercised directly with the establishment.
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13. Consumer Disputes and Mediation
In the event of a dispute relating to the execution or interpretation of these General Terms and Conditions of Sale, the customer is encouraged to first contact the management of the Hôtel du Dauphin to seek a solution. amicable.
In accordance with Articles L.611-1 et seq. of the French Consumer Code, all consumers have the right to use a consumer mediator free of charge to resolve any dispute with the establishment amicably.
The Hôtel du Dauphin is a member of the UMIH (Union of Trades and Industries in the Hotel and Catering Sector) and is subject to the following mediation scheme:
Tourism and Travel Mediation (MTV)
BP 80 303
75823 Paris Cedex 17
Website: www.mtv.travel
After contacting the hotel management in writing and if no satisfactory response is received within 60 days, the customer may contact the mediator free of charge.
The customer may also use the European online dispute resolution platform Online dispute resolution platform:
https://ec.europa.eu/consumers/odr
If an amicable resolution cannot be reached, the competent courts will be those designated by applicable law.